Frequently asked questions

No. TripWaffle never connects to your mailbox. We only see the emails you choose to forward to us, and nothing else. We firmly believe direct email access is an unnecessary risk to all users, as a compromise could lead to an attacker gaining access to password resets for all your services.

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We read the booking out of it: dates, times, confirmation numbers, addresses. The email itself is deleted within 30 days. What stays is the itinerary on your trip. We keep the booking, not the email, because a stored inbox is a liability and an itinerary is all you ever needed from it.

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No, and no. There are no ads anywhere in TripWaffle, and we never sell or rent anything about you. We treat your data as we would our own.

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No. You sign in with Google, Apple or a one-time code we email you. We never store a password for you, so there is nothing for a breach to take and nothing for you to reuse somewhere else.

If you use Apple's Hide My Email, we never see your real address.

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You, and the people you invite. Nobody else can find a trip. If you create a link to a trip, anyone with the link can view it, and you can switch the link off whenever you like. Sharing is opt-in per trip and per person, so a trip is private until you decide otherwise, never the other way round.

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Yes. Delete a trip, an event or an attachment at any time and it is gone. To delete your whole account, head to settings > account. Your travel history leaves when you do.

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Only your own trips and the trips shared with you, and only after you connect it. Disconnect it from settings and its access stops straight away. We give an assistant the minimum it needs to be useful, and you hold the switch.

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Yes. A document in Travel Docs is private to you unless you choose to share it with the people on a trip. A connected assistant can't open your Travel Docs. Passports and insurance papers are the most sensitive things in a trip, so they get the tightest rules, including optional pin protection.

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A small team of passionate travellers who wanted a better tool to manage the complexities of complex itineraries. We use it ourselves for every trip, and enjoy serving the broader travel community.

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Any booking confirmation: flights, hotels, trains, car hire, cruises, tours, restaurant bookings and event tickets. PDF itineraries and attachments work too. It works with any airline, hotel or booking site. You never fill in a form for a booking you already have in your inbox. The confirmation is the data entry and we pride ourselves on perfect extraction of virtually any booking email, different languages included.

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Forward the email to your TripWaffle address, shown once you sign in. We recognise you by the address you send from. That is the whole process. No app to open and no fields to type. Forwarding works from any mail client you already use.

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No. You can add events by hand, import your history from the trip and flight apps you have used, or connect an assistant and let it do the typing. We prefer forwarding because the confirmation is the airline's own copy of the booking, which beats retyping it.

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TripWaffle files each booking on the trip it belongs to, and creates a trip when there isn't one yet. If it guesses wrong, move the event to another trip. It keeps its attachments and notes. Filing is automatic because picking a trip from a list for every email is the chore that makes people stop forwarding.

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You get one event, not two. Any notes you added to it are kept. Forwarding twice is common, especially from a shared inbox, so it has to be safe.

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Forward the change email from the airline, hotel or booking site. The event updates in place: new times, new flight number, new room. You don't need to delete anything. A trip that is out of date is worse than no trip at all, so updates are the part we take most seriously.

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Forward the cancellation email and the booking comes off your trip. You get a confirmation that it was removed.

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You get a reply within minutes saying what went wrong, and your trip is left as it was. You can then add the booking by hand or paste it to a connected assistant. It's very rare for TripWaffle to be unable to read a booking email though.

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Yes. A PDF with a scannable code, such as a boarding pass, a train ticket or a museum ticket, is attached to its event so it is ready at the gate. The ticket lives with the flight or the museum it belongs to, not in a search through your inbox at the entrance.

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Yes. Email a screenshot or a PDF, or paste the confirmation text to a connected assistant. It is filed the same way a forwarded email is. Whatever form the booking arrived in, you should never have to retype it.

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Yes. If an airline moves your flight, your trip updates by itself and you get a notification when the move is big enough to matter. Airlines move flights months out, and the email about it is easy to miss. The trip should move with the airline, not wait for you to notice.

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Yes. Bring your past trips and flights across from the trip and flight apps you have used, so your stats and your map start complete. TripWaffle has easy importers for TripIt, Flighty, TripCase, Kayak, FlightRadar24 and OpenFlights.

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Yes. Type the flight number and date on the dashboard and the flight is added with its times and airports, tracked like any other.

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Yes. Paste the text on the dashboard, or hand it to a connected assistant. It's read the same way a forwarded email is.

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You get a "one trip or two?" prompt when two trips look like one journey, and a merge takes one tap. Nothing is merged without you.

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On the day: gate and terminal changes, delays, cancellations and reinstatements, boarding, diversions, your aircraft landing, and your baggage belt.

Before the day: schedule changes, aircraft changes, check-in reminders and entry document reminders.

Early warnings too, when a delay is likely before the airline announces one.

TripWaffle understands how hectic things get while travelling, so intentionally only sends notifications that count.

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Yes. Every flight on your trips is watched. There is no subscription and nothing to switch on. Being told your gate changed should not be a paid tier.

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Usually within seconds of the change. We publish our timing in public, flight by flight, on the flight alert benchmark page, wins and losses included. The quality and speed of TripWaffle flight alerts is comparable with the best in the industry.

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Yes. You get the route to your next gate, a flag when the connection is tight, and a warning when a delay eats into the time you had. A tight connection is where a trip goes wrong, so it gets the earliest warning we can give.

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Yes. Alerts come as push notifications in the app and as email. Each category can be switched on or off in settings, for push and for email separately. An alert you did not want teaches you to ignore the ones you did, so every category is yours to switch off.

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Notices about things that could affect your trip: strikes, protests, closures and weather warnings at the places you are going, with government travel advice where it applies. A strike announced three days out is more useful than a delay announced at the gate, so we proactively monitor your route for possible disruptions.

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Yes. Switch WaffleDrop on for a flight or stay and you get a notification when the price falls 10% below what you paid, so you can rebook or ask for the difference.

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Nearly all of them. Every topic is a switch in settings > notifications: delays, boarding, gate and aircraft changes, airport updates, check-in, hotel checkout, booking confirmations, WaffleWatch, seat tips, price drops, entry documents and more. Inside a topic you can switch off single alert types too. Cancellations, diversions, sign-in alerts and problems with a forwarded email are always sent.

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Yes. Before a refundable booking's free-cancellation period ends, you get an email so you can check whether the price has dropped and rebook, or cancel if your plans changed. Email only, and you can switch it off in settings.

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Yes. A week before a balance is due on a booking, you get a reminder. It isn't sent when the booking site charges your card automatically.

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Yes. After a long delay or a cancellation on a flight covered by EU or UK rules, you get an email saying you may be entitled to compensation and what to do next.

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Yes. When online check-in opens for a flight, you get a push or an email with the airline's check-in link. Several flights opening at once arrive as one message, not five.

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Yes. An hour before checkout you get a push, unless you already have onward transport booked, in which case we assume you're up.

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Yes. Entry document reminders cover arrival cards, visas and travel authorisations, passport validity for the countries you're visiting, a Schengen 90-day warning, and a note 30 days before a travel insurance policy ends.

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Yes. Pick an airline and a number of hours, and you get a push that many hours before every flight with that airline. Handy for airlines with early bag-drop cut-offs.

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Yes. If the seat on your booking has a known downside, such as no recline or being next to the toilets, you get a push while there's still time to change it.

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You get a message asking for a flight number, or telling you the flight can't be confirmed, so you know it isn't being tracked. Silence would be worse.

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Yes. A push when a travel companion adds something to a trip you're on. Switch it off in settings if you'd rather look for yourself.

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Yes. A confirmation that the booking landed on your trip, or that it was skipped as a duplicate. You can turn these confirmations off once you trust it.

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Live status with a countdown: boarding, taxiing, en route, landed, delayed, diverted or cancelled. Gate, terminal and baggage belt. A timeline of when to leave for the airport and when boarding starts.

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Yes. Before departure you see where your aircraft is and the flight it's arriving on, so you know early if it's running late. Once you're in the air, there's a live map.

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Where it can. The page names the likely cause, such as weather, air traffic control, a late incoming aircraft or an aircraft change, and says whether the delay could grow. A delay you understand is easier to plan around.

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Yes. The airport outlook shows how busy your departure airport is expected to be and the likely security wait, so you can time your arrival instead of guessing.

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Yes. A terminal map with your gate and the walking time to it, plus the lounges in your terminal.

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Yes. Seat info shows legroom, width, recline, power and wifi for your seat and how it compares with the rest of the cabin, plus a guide to choosing a better one.

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Yes. On-time and cancellation rates for the flight, with its recent departures and arrivals, so you know what to expect before the day.

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The type, the year it was built, and how many times you've flown on that exact plane.

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Yes. Share Flight Status gives you a public link anyone can open to see the live status and arrival time, with nothing else from your trip.

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Yes. The page shows who actually operates the flight and the other flight numbers it carries, and alerts follow the flight that flies.

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Yes. Cruises show the ship's live position and route, with "at sea" days on the timeline. Trains and buses get the same timeline, directions and tickets as flights.

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The timeline gives each connection a verdict, from fine to tight to no chance, with the reason and the walking time between gates. You find out while you can still change it, not at the gate.

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That figure is the usual wait at that airport for the weekday and hour you will reach security, not a live reading. Closer to departure it is replaced by the live wait where the airport publishes one. We show the usual figure early because the decision it informs, how early to leave, is made days before the live number exists.

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Yes. Each traveller on a trip has their own packing list, with suggestions to tap from and a running count of what is packed.

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Check-in times and addresses for every stay, visa and entry document reminders, plug types, safety notes, lost-luggage risk for your flights, a currency converter, public holidays at your destination, and a map of the whole journey. All of it timed and prioritized for when you need it most.

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Yes. Every flight, mile and country, counted automatically, with a map of everywhere you have been. Interesting observations and beautiful infographics about your travel patterns and achievements.

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One timeline of every booking, day by day, with the cards you choose above it: packing, weather, jet lag, currency, local phrases, visas and plugs, insurance, documents, expenses, luggage risk, Schengen days and a map. Reorder or hide any of them.

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Yes. A rates card for each destination and a calculator that works both ways, with quick amounts and the local average wage for context. Rates update daily. Your home currency follows your country of residence.

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A short list for each destination: hello, thank you, yes and no, sorry, goodbye, cheers, "do you speak English" and the numbers. Enough to be polite, which goes a long way.

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Yes. Each stop shows the government advice level and any regional warnings. Hotels and places get a safety score with tips on staying safe, local customs and areas to be careful in. Our public safety guides cover 380+ destinations.

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Yes. For each country on the trip you see what your passport needs: visa, eVisa, travel authorisation or visa-free, and whether an arrival card is needed, with a link to the official site. Add the visas you already hold and it stops reminding you.

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Each destination shows the plug types and warns you when the voltage differs from home.

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Yes. Police, ambulance and fire for every country on the trip, on the destination card.

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Yes. A jet lag plan for the trip: how far your body clock moves, how many days it takes to adjust, and simple daily rules for light, sleep and meals. Short hops get "no plan needed".

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Yes. A temperature range for each destination with rain and wind, and a day-by-day forecast nearer the time. The packing list uses it too.

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Yes. Expenses by category, paid or still to pay, extra purchases and a spending-money estimate, all converted into your home currency. Download the lot as a spreadsheet.

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Days used and days left in the 90-in-180 Schengen allowance, worked out from your trips, with a warning before you run short.

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Yes. Upload the policy to Travel Docs and the trip shows the policy in force, its number and a tap-to-call assistance line. You get a reminder 30 days before it ends.

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A place for passports, entry approvals, insurance and licences, with expiry dates, protected by a 4-digit PIN. Each document stays private unless you share it with the people on a trip. They're available offline in the app.

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Each connection gets a risk level with the reasons behind it, so you know when to carry on, photograph your bag or pack a change of clothes in your hand luggage.

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A shortlist for things you might do: a restaurant, a market, a link someone sent you. Add notes and a date if it has one. When you decide, "Schedule it" turns the idea into a real event.

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A map of notable places near your stay. Tap a dot for details, save it to your trip's Place Ideas, or open it in your maps app.

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Yes. Missing nights and missing transport between stops are flagged, with a tap to jump to the day. Dismiss the ones you planned that way.

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Yes. A badge on the day for public holidays, with what to expect, and local events with a link to the organiser. Clock changes during the trip are noted too.

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Yes. Walking, cycling, public transport or driving time between one event and the next, and a warning when a turnaround looks too tight.

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Yes. Quick notes for the whole trip, and notes on each booking with bold, links and bullet points. Notes are kept when a booking updates.

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Yes. Every event shows when it was added and every change since, including who made it on a shared trip.

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Yes. Tick the trips to include. A trip you organised for someone else can be marked "not my trip" so it never counts. Share your stats with a public link or a forum signature.

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Yes. A hike on the itinerary shows distance and elevation, with a downloadable map PDF for when there's no signal on the trail.

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Yes. Each stay shows well-known spots nearby, and every event page lists local eats.

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Yes. Invite a travel companion and they see the whole trip, and can add to it if you let them. Alternatively, share a link to one flight with anyone you like so that they can track your arrival time.

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Yes. Your trips have a calendar feed you can subscribe to in your phone or desktop calendar. It updates when a trip does. Your calendar is where the rest of your life is, and the trip belongs there too.

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Yes. A day-by-day agenda for any trip, and a year-at-a-glance calendar of your trips, both as PDF. Paper does not run out of battery, and some travellers, and some border officers, still prefer it.

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You choose: edit, get notifications, count the trip in their stats, include it in their calendar feed, see costs, re-share. Change it or remove them later. They can leave at any time.

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Yes. Auto-Share shares all your trips with one person, with the same permission choices. They're invited by email if they're new to TripWaffle.

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A read-only page with no sign-in. Booking references, prices and notes are hidden. You see how many times it was viewed, and you can change or switch off the link.

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Yes. Add up to three extra addresses in settings. Bookings forwarded from any of them land on your account, and earlier forwards from that address are picked up.

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Yes. Download all your trips and events as a JSON file from settings, and your expenses as a spreadsheet. Your flights can also be exported to Flighty through the calendar feed. Your data is yours to take.

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One subscription link for Google, Apple or Outlook with your upcoming trips and the last 12 months. Set buffer times around flights, emoji titles and a whole-trip banner. Revoke it any time. Calendars refresh on their own schedule, from a few hours to a day.

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Yes. Search finds events and documents across your own trips and the ones shared with you.

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Yes. Move one event from its page, or drag many between trips in Reorganize. Attachments and notes move with it.

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Yes. Membership numbers and status for airlines, hotels, car rental and cruise lines, kept on the dashboard with a tap to copy.

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Yes. Celsius or Fahrenheit, kilometres or miles, 12 or 24-hour time, home currency and interface language. Your country of residence sets sensible defaults.

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Yes. Add one or several, with expiry dates. Visa advice uses whichever passport gets you in most easily, and you're warned when one is close to expiry.

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Yes. Tell it which trusted traveller programmes you hold, and US airports show the wait time for your lane.

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Yes. Display settings control every pill on a card: references, seat, gate, price changes and more, with separate choices for the compact view. Show references only on the day if you like.

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Yes. The Privacy Manager removes booking references, attachments, or notes and costs from the trips you select, keeping routes, dates and stats. It also clears entry document records and Travel Docs files.

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Deletion is immediate. Trips you shared stay with the other people, with your name removed. Backups may hold data for up to 30 days, then it's gone for good.

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Yes. The iPhone and Android apps have a widget showing your next events, so the gate is a glance away.

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Settings > Diagnostics checks push, email, parsing and calendar feeds, and lets you send a test push or a test email.

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Yes. Dark, light or follow your device, plus larger fonts and a compact trip view.

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TripWaffle provides a free TripIt export tool at https://tripwaffle.com/tripit-exporter/. It lets you export your TripIt history as JSON using your existing browser session, then convert the file to CSV locally. No TripWaffle account is required for the self-service export. Your travel history is yours to take, whichever app it lives in.

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Yes. No subscription, no card, no upsell. We built it because we wanted it to exist and enjoy sharing great software. There is no paid tier to steer you towards, so every feature is built to be useful, not to extract a subscription from you.

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Yes. Connect either one and ask about your trips, check a flight, or add a booking by pasting the confirmation. You can revoke its access from settings at any time.

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iPhone, Android and any web browser. All three share one account, so a booking added anywhere instantly shows up everywhere. The interface comes in English, German, Spanish, French, Japanese and Portuguese. One account everywhere means the phone in your pocket and the laptop at your desk never disagree about your trip.

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From the support page. A person reads every message, and the reply comes from someone who uses the app for their own trips.

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Yes. The app keeps your upcoming trips on your phone, so your itinerary, addresses and booking references open with no signal: on a plane, or abroad without data. The moment you most need your hotel address is often the moment you have no signal.

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Claude works on its free plan. ChatGPT needs Plus or higher, on the web version.

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